Bankers need the right skills to perform exceptional services that will raise the earnings of their banks. But most times, they are either not trained on those soft skills or trained the wrong way. “If people do not know better, they can’t do better”, says the CEO of ACE Lifestyle Africa, Mr Demola Aderibigbe, also known as Coach Lala, the business humourist, in the corporate world.
In this interview, Lala, a strategist and gamefied fun-learning specialist, who has trained many bankers and staff of over 200 corporate organizations, using humour and games to improve their productivity and performance, explained that, by creating a scenario where people put themselves in the shoes of their customers, he has been able to make bankers, and staffers of corporate organisations, understand why it is necessary to show empathy towards their customers.
